We collect information you provide directly to us, information we collect automatically when you use our services, and information from third parties.
Information you provide:
Information collected automatically:
We use the information we collect to:
We do not sell your personal information to third parties.
Your design files remain your intellectual property. We use them solely to generate quotes and manufacture parts for your order. We do not share your design files with any third party, use them to train machine learning models, or retain them beyond the period necessary to fulfil your order and statutory record-keeping requirements (typically 7 years for financial records).
Files are stored with AES-256 encryption at rest on servers located in India.
We share your information only in the following circumstances:
We retain your personal information for as long as your account is active or as needed to provide services. Order records, invoices, and associated data are retained for 7 years in accordance with the Companies Act 2013 and GST regulations. You may request deletion of your account and personal data at any time (subject to legal retention requirements) by emailing privacy@fyord.io.
We use essential cookies to maintain your session and preferences. We use analytics cookies (Google Analytics) to understand how our platform is used. You may disable non-essential cookies in your browser settings. We do not use advertising or third-party tracking cookies.
We implement industry-standard security measures including TLS 1.3 in transit, AES-256 at rest, regular security audits, and access controls limiting who can view your data. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but commit to notifying you promptly in the event of a breach affecting your data.
Under the Digital Personal Data Protection Act 2023 (India), you have the right to:
To exercise these rights, email privacy@fyord.io. We will respond within 30 days.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website at least 14 days before the changes take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.
Fyord Technologies Pvt. Ltd.
#2, 3rd Cross, Raghavendra Layout,
Yeshwanthpur, Bengaluru — 560 022, India
Email: privacy@fyord.io
Grievance Officer: Available at the above address